♦ CRM’s evolution toward customer engagement

Over the last two years, mergers and acquisitions have driven many of the headlines in the CRM world [footnote] Disclosure: I’m back at Oracle via their acquisition of RightNow Technologies, a CRM/CX cloud vendor. [/footnote].  We’ve watched the broadest consolidation that CRM has seen in nearly a decade. At the same time, Gartner predicts the CRM market, […]

Target’s massive security breach exposes security process failures

…And although there are companies that blatantly violate the standards, security is a constantly changing condition, not a static one. Every time a company installs new programs, changes servers or alters its architecture, new vulnerabilities can be introduced. A company that is certified compliant one month can quickly become non-compliant the next month if administrators […]

Rethinking target markets

Image via CrunchBase Mike Speiser, Managing Director at Sutter Hill Ventures, has an interesting post on GigaOm today.  An excerpt: Self-Service Nation: Why Targeting Small Business Is Good Business While the 80-20 rule can be very powerful, the reality is that many of the costs associated with building, supporting, distributing and selling technology products have […]

Gmail Contacts finally becomes useful

If you’re a Gmail user like me, 2008 seemed like a lost year.  Google did give us the Google Labs features, many of which were nice tweaks, but there wasn’t a significant improvement to the core application.  2009, as you know has been quite different.  We’ve seen the addition of many significant features, with offline […]

MindMeister updates include Cross-Connections

Image via Wikipedia I’m a big fan of mind mapping.  For years I used MindJet’s MindManager application, but I’ve since migrated to the cloud based MindMeister.  MindMeister is not as robust as MindManager, but it allows for collaborative brainstorming without client-side software.  Over the last year or so, MindMeister has grown in capabilities, including offline […]

Amazon continues its cloud computing build out

Image via Wikipedia With the release of CloudFront, Amazon continues to build out a full selection of cloud computing offerings.  With CloudFront even small developers can gain the power of a global content distribution network (much like Akamai).  Werner Vogels, Amazon CTO, explains the service in this post: Expanding the Cloud: Amazon CloudFront – All […]

Twitter for Business webcast from O’Reilly

Image via CrunchBase As a regular user of Twitter I often get asked by business people if I see value in using the micro-blogging service for business.  While the nuances of twitter may vary if you are in marketing, customer support, or other parts of an enterprise,  I do think its an important new channel […]

Thoughts from Dreamforce (Salesforce Developer Conference 2008)

Image by Mountjoy via Flickr Last week I was at the Salesforce developer conference, Dreamforce 2008.  Most of the significant news (linked below) to emerge from the Moscone Center was tied to the theme of ‘Cloud Computing‘.  This included announcements related to the availability of Facebook integration, the ability for customers to host their websites […]