♦ CRM’s evolution toward customer engagement

Over the last two years, mergers and acquisitions have driven many of the headlines in the CRM world [footnote] Disclosure: I’m back at Oracle via their acquisition of RightNow Technologies, a CRM/CX cloud vendor. [/footnote].  We’ve watched the broadest consolidation that CRM has seen in nearly a decade. At the same time, Gartner predicts the CRM market, […]

On spreadsheets, big data, and GoodData’s Bashes

During a recent conversation I had with Mark Angel [founder of Knova Software and most recently the CTO at Kana], he was quick to point out that the ‘spreadsheet’ stage of cloud computing had yet to arrive. His point was that most of the computational horsepower of the cloud was still largely relegated to the […]

ReadWriteWeb discusses the state of software innovation in India

Image via CrunchBase ReadWriteWeb recently ran a post about the state of India‘s innovation engine.  I’ve posted a clip here, but click through to read the whole thing: State of Innovation in India: 2009 – ReadWriteWeb That Big Wide-Open SaaS Opportunity Indian start-ups that dreamed of creating the next SAP or Oracle faced massive hurdles […]

Amazon continues its cloud computing build out

Image via Wikipedia With the release of CloudFront, Amazon continues to build out a full selection of cloud computing offerings.  With CloudFront even small developers can gain the power of a global content distribution network (much like Akamai).  Werner Vogels, Amazon CTO, explains the service in this post: Expanding the Cloud: Amazon CloudFront – All […]

Thoughts from Dreamforce (Salesforce Developer Conference 2008)

Image by Mountjoy via Flickr Last week I was at the Salesforce developer conference, Dreamforce 2008.  Most of the significant news (linked below) to emerge from the Moscone Center was tied to the theme of ‘Cloud Computing‘.  This included announcements related to the availability of Facebook integration, the ability for customers to host their websites […]

Tim O’Reilly discusses web 2.0 and cloud computing

Image via Wikipedia Over the last few months I’ve been asked, a lot, by some smart folks on how web 2.0 and cloud computing are defined, and what their impact will be on technology as a whole.  Since both terms are used very loosely, and often times by marketers who aren’t knowledgeable in either field, […]

Docstock rollouts out several enhancements for document sharing web application

Image via CrunchBase Docstoc, which debuted late last year, has rolled out several interesting features for it’s cloud based document sharing platform. The new features focus on the ability to upload and manage private documents on Docstoc, something that wasn’t possible previously. Competitor Scribd has had this feature since the beginning, so Docstoc is playing […]

A solid primer on cloud computing

Image by stan via Flickr Dion Hinchliffe, over at ZDNet, has a great description of cloud computing, why it’s gathering steam, and how it may impact enterprise applications in the years to come. Enterprise cloud computing gathers steam | Enterprise Web 2.0 | ZDNet.com The days when organizations carefully cultivated vast data centers consisting of […]

Apple’s flawed foray into Cloud Computing acknowledged by Steve Jobs

Image via CrunchBase Ars Technica is reporting that Steve Jobs sent out an internal email that acknowledged missteps in the rollout of MobleMe: Steve Jobs: MobileMe “not up to Apple’s standards” “The MobileMe launch clearly demonstrates that we have more to learn about Internet services,” Jobs says. “And learn we will. The vision of MobileMe […]